When are you open to take my call?

Understanding that emergencies do not always happen during business hours, Revive Restoration's team is available to take your call 24/7. Call (248) 372-1930 or contact us online whenever you need our assistance.

What do I do in an emergency situation?

Depending on the type of emergency you are experiencing, your main priority is to get to safety. For example, if your home or business has caught fire, evacuate. Then, call 911 to address any initial safety concerns, like fire or injuries. Once you are safe, contact Revive Restoration to begin the recovery process.

How can I prevent a future emergency?

While you can't prevent a storm, fire, or other emergency from happening, you can take steps to avoid damage that originates from inside your home. Properly maintain your plumbing, electrical system, and appliances to prevent issues that may lead to water or fire damage. Also, install smoke detectors and fire extinguishers to handle small fires as they occur.

What should I do first after a water emergency?

Shut off the water source, turn off electricity to affected areas at the breaker panel, then call Revive Restoration at (248) 372-1930. Do not attempt to clean before a technician assesses water category, sewage backup requires hazmat handling that consumer equipment cannot safely manage.

Do you respond to commercial property emergencies?

Yes. Revive Restoration responds to commercial water, fire, and storm emergencies 24/7 with crew sizes scaled to the loss. Commercial clients receive priority insurance adjuster coordination and a dedicated project point of contact.

What happens if I call at 3am?

A certified Revive Restoration technician answers directly, not an answering service. We assess the emergency over the phone, advise on immediate safety steps, and dispatch the on-call crew. There is no after-hours surcharge.

Will calling for emergency service affect my insurance claim?

No, emergency stabilization is a covered mitigation expense under virtually all Michigan homeowners policies. Failing to mitigate promptly gives insurers grounds to deny secondary damage. Calling immediately and documenting the loss protects your claim.

Revive Restoration

Michigan’s Fastest Emergency Restoration Team

24/7 emergency response · IICRC-certified · Direct insurance billing · (248) 372-1930

24/7 Emergency Response

Revive Restoration operates a 24/7/365 emergency response line for property damage, water, fire, storm, and mold, across Oakland County, Macomb County, and Wayne County, Michigan. When you call (248) 372-1930, a certified technician answers directly and crews dispatch from our Farmington Hills base within the hour.

Every hour of delay increases total restoration cost. Water migrates into structural cavities, fire smoke continues corroding surfaces, and mold colonies begin establishing within 24–48 hours. Fast response is the single most impactful factor in limiting damage, and it's our core commitment.

1-HourAverage Dispatch

24/7/365Live Answer

IICRC WRT/ASDCertifications

All LossesWater·Fire·Storm·Mold

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Revive Restoration emergency response crew

Step by Step

What Happens When You Call

Live Technician Answers

A certified Revive Restoration technician answers your call, not an answering service or voicemail. We assess the emergency type and advise on immediate safety steps while dispatching.

Crew Dispatches Within the Hour

The on-call crew is always staged and ready. We commit to 1-hour average response across Metro Detroit with no after-hours surcharge.

Safety Assessment on Arrival

Electrical hazards isolated, structural stability checked, and contamination category assessed before any remediation work begins. Your crew's and family's safety is step one.

Emergency Stabilization

Water extraction begins immediately. Fire losses get board-up and tarping. Storm damage gets structural assessment and tarping to stop ongoing weather intrusion.

Insurance Documentation

Same-day comprehensive photo, video, and moisture documentation, required for insurance claim submission. We open the claim process the day of the loss.

Continuous Project Management

One point of contact from emergency call through final walkthrough. We coordinate with your adjuster, schedule reconstruction, and keep you informed throughout.

Water & Flood Restoration

Burst pipes, sump failure, appliance leaks, basement flooding, 1-hour response, IICRC S500 drying.

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Fire Damage Restoration

30-minute response to fire emergencies, board-up, water extraction, smoke remediation, rebuild.

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Storm Damage Repair

Emergency tarping and boarding for roof damage, window breach, and structural storm compromise.

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Mold Remediation

Mold discovered during emergency remediation handled same-project, no separate contractor needed.

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Frequently Asked Questions, Emergency Response

What counts as a property damage emergency?

Any active water intrusion (burst pipe, sump failure, roof breach), fire or smoke damage, or sewage backup qualifies. The defining factor is time, every hour of delay increases total damage and cost. If you're unsure, call us anyway. The assessment is free and dispatching sooner is always better.

Do you charge extra for nights, weekends, or holidays?

No. Our 24/7/365 emergency response carries no after-hours surcharge. We staff emergency crews around the clock because disasters do not observe business hours, and neither do we.

What happens when I call your emergency line?

A certified Revive Restoration technician answers directly, not a call center or voicemail service. We assess the emergency type, give you immediate safety guidance, and dispatch the on-call crew simultaneously. You speak to the same team that arrives at your door.

How far do you travel for emergency response?

We cover all of Oakland County, Macomb County, and Wayne County from our Farmington Hills base. For larger commercial losses or catastrophic events, we can mobilize across greater Metro Detroit and Southeast Michigan.

Can you help open an insurance claim during the emergency?

Yes. We begin documenting your loss the moment we arrive, photos, video, moisture readings, and damage scope. This documentation package is submitted to your insurer as part of the emergency response. Getting the claim opened on day one of the loss protects your coverage and accelerates the adjuster inspection.

What should I do before your crew arrives?

If the water source is accessible and safe, shut it off. If there are electrical hazards or structural concerns, stay out and wait for us. Move valuables away from standing water if it is safe to do so. Do not use a standard household vacuum on standing water, it creates electrocution risk. Above all, call us and let the crew guide you.

Where We Work

Service Areas for emergency response in Metro Detroit

Real Work. Real Results.

Recent Emergency Response Calls in Metro Detroit

Emergency drying equipment deployed within the hour

Commercial dehumidifier on a 24-hour emergency call

Revive crew responding to an emergency restoration call

Need Help Right Now? We Answer 24/7.

Free inspection, direct insurance billing, and crews across Oakland & Macomb County, usually at your door within the hour.

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